Darrin L. Hert

Desktop Support to include: helpdesk, security, applications, hardware and LAN/WAN administration

Over 10 years computer-based experience with operation, programming, and administration skills. Possess installation and configuration knowledge of several operating system platforms: DOS, Windows (all versions), Novell NetWare 4.11, and UNIX/LINUX (limited). Application experience to include: Word, Access, Excel, Outlook, PowerPoint, CorelDraw & PhotoPaint (ver.3-8), Authorware4 (limited), and HomeSite.

Have detailed assembly and troubleshooting knowledge of IBM/clone computer systems, including: motherboard/processor mounting, jumper and BIOS setup; card installation and configuration; peripheral integration; and driver installation and setup. Experience configuring small Ethernet networks using Windows95/NT and Novell-based peer and client/server systems. Understanding of TCP/IP and IPX transport protocols, network card and OS configuration. Provided extensive technical assistance to operations personnel and private users, ensuring minimum loss of capabilities and effective use of resources. Work equally well in a team-based or individual environment.

Managed networked operations center consisting of 34 individuals and corresponding computer workstations; Trained individuals on a new operating system and application implementation; Troubleshot equipment and software malfunctions for first-line technical support and reporting to helpdesk; Performed minor system administration duties; Mentored and supervised new managers; Completed personnel accountability logs and schedules, evaluated employee performance, and conducted awards recognition programs; Developed extensive training plans; Maintained operations and equipment logs

Terminal Area Security Representative; monitored personnel and equipment in a SUN and PC-based (UNIX/NT) network environment, implemented security policies and educated individuals on INFOSEC and COMPUSEC programs

Chosen to design, implement, and maintain a complete website for a local environmental organization; Developed all graphic images and HTML coding

Supervised personnel and equipment in a 12 workstation group; Ensured maximum operations uptime and job tasking accomplishment; Performed preventative maintenance and troubleshooting on computer systems and audio hardware; Placed maintenance requests

Developed and maintained a dBase database, tracking and reporting on training details for over 200 individuals; Responded to software application and OS helpdesk requests; Performed minimal network application configuration (WFW); Managed all training plans; Created evaluations and training references; Conducted briefings

Supervised mission operations, network computer-based equipment, and personnel in a 15-person workcenter; Performed preventative maintenance inspections and minor equipment maintenance; Wrote employee evaluations; Maintained all operational logs

Bachelor of Science, Computer Information Systems
Degree expected Fall of 1998

Associate of Science, Intelligence and Communications
Degree expected July 1998

Last update 1997 (status: current)

Outstanding academic and community achievement

Exceptional performance and professional leadership

Available upon request